Business professional with a background in customer success, marketing research, and data analytics. Skilled in streamlining processes, adopting new technologies, and collaborating across teams to drive results. Passionate about ensuring customers are happy and receiving the most value out of their purchases.
Outside of work, I enjoy reading, spending time with loved ones, and experimenting in the kitchen! 👩🏻🍳
Explore my resume alongside my technical proficiencies, professional skills, education, and certifications
Resource Library (350+ Links) — Still in Use Today Across Teams
Senior Director, Technical Training Operations | Department Leader
"Sara joined the Proofpoint training team as an intern and worked with us for just over a year. Her role was intern, but her contributions were well above expectations for an intern. Her communications were outstanding, and she handled challenging customers with grace and maturity. She learned our enterprise applications quickly and became adept at handling complex tasks in our LMS.
She was constantly looking for optimizations, and brought many meaningful improvements to our operations and/or customer experience. She's a quick learner, works very hard, and is great with customers. It was a pleasure having her on my team and I would recommend her without hesitation for anything she's interested in doing.”
Project Overview & Results of Summer Intern Project at Ibotta of Implementing Spanish into the Ibotta app to better serve the Spanish-Speaking segment of app users
Examples of assets created/updated such as Technical Training Catalog 2024, Updated and Rebranded Technical Datasheets, Marketing Assets for Proofpoint Certified Guardians Certification Tracks
Examples of copy written for courses and automated system emails in Cybersecurity Academy (Hosted on Adobe Learning Manager)
Drove community growth on BAND by creating and managing groups (“BANDS”), supporting events, moderating users, and suggesting new features through testing and feedback.
Curated samples of professional, creative, and technical writing.
Creative design supporting campaigns, training, and brand storytelling.